Refund Policy

1. How Purchases Work

The Last Manual is sold exclusively as a paid download through the Apple App Store (for iOS devices) and the Google Play Store (for Android devices). All payment processing, billing, and transaction records are handled entirely by Apple or Google — we do not process payments directly and do not have access to your payment card information.

The App may also offer optional in-app purchases for additional content packs. These are also processed exclusively by the relevant app store platform.

2. General Refund Principle

Because The Last Manual is a digital product that is immediately accessible in full upon purchase, all sales are generally considered final. Once the App has been downloaded and the content is accessible on your device, the primary basis for a refund is a technical fault that prevents you from using the App as intended.

We do not offer refunds on the basis of: change of mind after purchase; failure to read the App description, screenshots, or policy pages before purchasing; a device not meeting the App's minimum system requirements (please check requirements before purchasing); or discomfort with the nature of the App's content (the App's content focus is clearly described on its store listing).

3. Refunds via the Apple App Store (iOS)

All refund requests for iOS purchases must be submitted directly to Apple. We do not have the ability to issue refunds for App Store purchases — this is controlled entirely by Apple. To request a refund from Apple:

• 1.Visit reportaproblem.apple.com and sign in with your Apple ID
• 2.Find the purchase in your order history
• 3.Select 'I'd like to request a refund' and choose your reason
• 4.Submit your request — Apple will review and respond by email

Apple's standard refund window for App Store purchases is 14 days from the date of purchase for EU/UK customers (under consumer protection law) and Apple evaluates requests on a case-by-case basis for other regions. Apple's refund decisions are final and are not within our control.

4. Refunds via Google Play Store (Android)

All refund requests for Android purchases must be submitted directly to Google. To request a refund from Google Play:

• 1.Open the Google Play Store app on your Android device
• 2.Tap your profile icon → Payments & subscriptions → Order history
• 3.Find the purchase and tap 'Request a refund' or 'Report a problem'
• 4.Choose a reason and submit your request
• 5.Alternatively, visit play.google.com/store/account and manage purchases from there

Google Play offers a 48-hour refund window for most app purchases during which refunds can be requested without a reason. After this window, Google evaluates requests case by case. EU/UK customers have additional rights under local consumer protection law. Google's refund decisions are final and are not within our control.

5. In-App Purchases

Optional in-app purchases (such as additional content packs) are subject to the same app store refund policies described above. Because in-app purchase content is typically delivered immediately and is accessible in full at the time of purchase, refunds are generally at the discretion of Apple or Google.

We do not offer our own refund mechanism for in-app purchases. All requests must go through the relevant app store.

6. Technical Issues — Contact Us First

If you are experiencing a technical problem that prevents you from using the App as intended — such as the App not launching, content not loading, a specific feature not functioning, or a compatibility issue with your device — please contact us before requesting a refund. In many cases, we can resolve technical issues quickly.

When contacting us about a technical issue, please include: your device model and operating system version; the App version (visible in Settings within the App); a description of the problem; and steps to reproduce it if possible. We aim to respond within 2 business days.

If we are unable to resolve a genuine technical issue that renders the App unusable, we will support your refund request through the relevant app store process.

7. Consumer Rights (EU, UK, and Other Jurisdictions)

Nothing in this Refund Policy overrides or limits your statutory consumer rights under applicable law. In the European Union and United Kingdom, digital content consumers have specific rights under the Consumer Rights Directive and related legislation, including a 14-day right of withdrawal for digital content under certain conditions. These rights are provided by law and cannot be excluded by contract.

If you are an EU or UK consumer and believe you have statutory rights that apply to your purchase, please contact us at support@thelastmanual.com and we will address your request in accordance with applicable law.

8. Contact Us

For technical support or refund-related enquiries, contact: